Our client service delivery mechanisms are benchmarked against internationally accepted standards of legal practice and are constantly monitored to ensure that our clients remain the centerpiece of our focus. At every interaction, we are committed to:
We believe that the key to our success is knowledge of our client’s industry and our general commercial awareness. By understanding your business, we are able to provide legal solutions that are not only technically sound but also practical and business oriented. Our primary goal is to help your business succeed.
At GBC, we ensure that the quality of our service as a whole goes beyond providing technically correct legal advice.
Our client service delivery mechanisms are benchmarked against internationally accepted standards of legal practice and are constantly monitored to ensure that our clients remain the centerpiece of our focus.
We value our close relationship with our clients. We believe that partnering with you ensures that we are able to work smarter and provide more value for your business.
We will assign your work to partners and staff with the appropriate level of expertise. Knowing that you want value for money, our partners know when to effectively delegate and ensure close monitoring of the performance of your assignments from start to finish.
We will provide you with a realistic fee structure, prompt response to you and your issues, reliability and a willingness to accept responsibility for the effective resolution of all assignments that you entrust to us.
More importantly, we will keep in touch with you on a regular basis, post assignment, to ensure that the efficacy of the legal solutions we provide continue to be beneficial.
We pride ourselves in our communication skills. We know that it is difficult for lawyers to get rid of their “legalese” completely, but we always make an effort to communicate with our clients in clear and understandable language.
We appreciate the fact that clients do not like surprises. We will keep you regularly updated on matters being handled for you and inform you of legal development relevant to your business.
In preparing our budgets and strategies, we will consider measures that will result in a cost-effective and early resolution of your assignments.
We understand that litigation does not always serve the business objective or the realities of commercial activities; in such cases, we will explore the possibilities of settling early where it is appropriate and make use of proper mediation and other Alternative Dispute Resolution (ADR) techniques.
In the course of handling your matters, if we see a smarter or more cost-effective strategy, we will bring this to your attention. Our aim remains to always add value to your business.